Entries by Infolink-exp IoT Lab Team

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In this digital day and age, customers still favor personal connections

A recent article published by Moneywatch (Nov. 2013, Michael Hess, author) revealed a number of interesting findings about what customers are looking for in customer service. Some of those only confirm how important customer service is, for companies in industries across the board, and the fact that most customers would not say companies “exceed their […]

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How is support of SaaS/Cloud Products Different Than Traditional Products?

A question we get a lot is: “What is the difference between support for cloud products vs. traditional software products?” This question always amazes us, because at Infolink, as product support specialists, we believe the difference is vast. Customer Experience is Key to the Saas/Cloud Business Model To explain the difference between support for on-premise […]