I think there is no question that, in general, Infolink is head and shoulders above the quality and reliability that we’ve had in the past with outsourced support providers. This is partly attributable to the quality of the team members, but also very much attributable to the management/oversight of the engagement (on *both* sides).

Ana, I’d like to personally thank you for driving the entire team. You have been timely incredibly meticulous and thorough, and overall a joy to work with. Your presence on this project (as our Infolink team leader) gave me peace of mind that no one else could have given. Seriously, not many people have that combination of qualities.

Eli provided a remarkable and notable level of support for my complex and very difficult inability to connect my August doorbell security system to my new NetGear Nighthawk X10 router. He showed an exemplary level of professionalism, intelligence, patience and knowledge in successfully winding me through multiple possible solutions in connecting. He truly represents the best of August’s great products and customer assistance.

I spoke with one of your reps, Yolanda. She was very pleasant and determined to solve my issue. By-the-way make sure you let her know how good of a CSR she is. When I experience good customer service, I email in.

I would definitely recommend Infolink-exp for any team especially a growing team. They’re one of the best teams I’ve worked with as far as their ability to start small and grow to a rather large team.